How wait-times, social media, and surgeon demographics influence online reviews on leading review websites for joint replacement surgeons

Dhanur Damodar, Chester J. Donnally, Johnathon R. McCormick, Deborah J. Li, Giuseppe V. Ingrasci, Martin W. Roche, Rushabh M. Vakharia, Tsun Y. Law, Victor H. Hernandez

Research output: Contribution to journalArticle

1 Scopus citations

Abstract

Objective: With the growth and popularity of the internet, physician review websites are being utilized more frequently by patients to learn about and ultimately select their provider. These sites allow patients to comment on the care they received in a public forum for others to see. With outcome and “quality” measures being used to dictate reimbursement formulas; online patient reviews may affect a physician's compensation in the near future. Therefore, it is of paramount importance for physicians to understand how best to portray themselves on social media and other internet sites. Methods: In this retrospective study, we identified 145 arthroplasty surgeons via the AAHKS database. Then, surgeon data was collected from Healthgrades (HG) and Vitals (V). We identified if the surgeon had social media (SM) accounts by using google search. The number of ratings and comments, overall rating, reported wait-times and physician SM presence were analyzed with univariate, bivariate and multivariate analyses. Results: 64% of surgeons had a SM presence, and younger surgeons with SM had lower distribution of wait-times. A SM presence correlated with significantly higher frequency of total ratings and comments. Both review sites showed that younger physicians with a SM presence had increased frequency of ratings and comments and a quicker office wait-times. SM presence did not impact the overall scores on either website. Conclusion: Having SM presence is correlated with increased number of ratings and comments on physician review sites, possibly revealing an increased likelihood of these physicians encouraging their patients to engage with them via the internet. SM presence did not correlate with higher review scores, displaying that there are many complex factors that go into a physician score outside of SM and internet appearance. Future studies should explore patient comments on these sites to understand additional factors that may optimize a patient's experience.

Original languageEnglish (US)
Pages (from-to)761-767
Number of pages7
JournalJournal of Clinical Orthopaedics and Trauma
Volume10
Issue number4
DOIs
StatePublished - Jul 1 2019

Keywords

  • Healthgrades
  • Joint arthroplasty
  • Online reviews
  • Patient outcomes
  • Quality improvement
  • Social media
  • Vitals

ASJC Scopus subject areas

  • Orthopedics and Sports Medicine

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