Heterogeneity and variability in the context of flow lines

Kenneth Howard Doerr, Terence R. Mitchell, Chester A. Schriesheim, Tali Freed, Xiaohua Zhou

Research output: Contribution to journalArticle

13 Scopus citations


We propose a model in which between-individual differences in performance (heterogeneity) and within-individual differences in performance over time (variability) affect flow line performance. The impact of heterogeneity and variability is contingent upon the flow line context, particularly the rules governing the way work moves between employees (work flow policy). We show how subtle changes in this policy can have a motivational effect on heterogeneity and variability and how these, in turn, can impact the relationship between work flow policy and flow line performance.

Original languageEnglish (US)
Pages (from-to)594-607
Number of pages14
JournalAcademy of Management Review
Issue number4
StatePublished - Oct 2002


ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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