Heterogeneity and variability in the context of flow lines

Kenneth Howard Doerr, Terence R. Mitchell, Chester Schriesheim, Tali Freed, Xiaohua Zhou

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

We propose a model in which between-individual differences in performance (heterogeneity) and within-individual differences in performance over time (variability) affect flow line performance. The impact of heterogeneity and variability is contingent upon the flow line context, particularly the rules governing the way work moves between employees (work flow policy). We show how subtle changes in this policy can have a motivational effect on heterogeneity and variability and how these, in turn, can impact the relationship between work flow policy and flow line performance.

Original languageEnglish (US)
Pages (from-to)594-607
Number of pages14
JournalAcademy of Management Review
Volume27
Issue number4
StatePublished - Oct 2002
Externally publishedYes

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Personnel
Flow line
Individual differences
Employees

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

Doerr, K. H., Mitchell, T. R., Schriesheim, C., Freed, T., & Zhou, X. (2002). Heterogeneity and variability in the context of flow lines. Academy of Management Review, 27(4), 594-607.

Heterogeneity and variability in the context of flow lines. / Doerr, Kenneth Howard; Mitchell, Terence R.; Schriesheim, Chester; Freed, Tali; Zhou, Xiaohua.

In: Academy of Management Review, Vol. 27, No. 4, 10.2002, p. 594-607.

Research output: Contribution to journalArticle

Doerr, KH, Mitchell, TR, Schriesheim, C, Freed, T & Zhou, X 2002, 'Heterogeneity and variability in the context of flow lines', Academy of Management Review, vol. 27, no. 4, pp. 594-607.
Doerr, Kenneth Howard ; Mitchell, Terence R. ; Schriesheim, Chester ; Freed, Tali ; Zhou, Xiaohua. / Heterogeneity and variability in the context of flow lines. In: Academy of Management Review. 2002 ; Vol. 27, No. 4. pp. 594-607.
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