From Traditional to Virtual HR: Is the Transition Occurring in Local Government?

Jonathan West, Evan M. Berman

Research output: Contribution to journalArticlepeer-review

17 Scopus citations


This study examines the use of information technology (IT) in human resource management (HRM) and how it affects HRM work. Based on a survey of cities with populations larger than 50,000, it finds that although managers agree that IT is important, relatively few cities use IT in their HRM in any extensive way. Payroll and benefits administration and online recruiting are widely used; however, IT applications in training, job analysis and evaluation, position classification, personnel testing, and background checks are not. The factor that most explains the use of IT in HRM is the technology orientation of HRM managers, and those HRM managers who view IT as a source of competitive advantage are more likely to promote it. The article concludes with implications for careers in HRM.

Original languageEnglish (US)
Pages (from-to)38-64
Number of pages27
JournalReview of Public Personnel Administration
Issue number1
StatePublished - 2001

ASJC Scopus subject areas

  • Public Administration
  • Organizational Behavior and Human Resource Management


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