Entry strategies in business process offshoring

Yadong Luo, Vaidyanathan Jayaraman

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

Business process offshoring (BPO) has emerged as an important strategy and a prevalent landscape in global service operations management. As one of the first attempts to analyze this challenging issue in an emerging market, this study examines how firms develop a set of global expansion strategies, including where (location), when (timing), and what (diversification), that are unique to BPO service operations. Our analysis of 424 BPO service operations centers in India demonstrates that BPO units with greater knowledge specialization tend to operate in more developed cities and that information connectivity, government support, and human resources competitiveness are critical locational determinants. Although BPO investment is less path dependent than traditional foreign direct investment, behavioral variables, such as assertiveness and pre-BPO experience in the host locations, are important factors behind the timing decision. Finally, BPO units involving lower knowledge specialization or higher process measurability are more diversified in terms of the number of business processes outsourced.

Original languageEnglish (US)
Pages (from-to)448-464
Number of pages17
JournalJournal of Leadership and Organizational Studies
Volume20
Issue number4
DOIs
StatePublished - Jan 1 2013

Keywords

  • Business process offshoring
  • Entry strategies
  • Service operations

ASJC Scopus subject areas

  • Business and International Management
  • Sociology and Political Science
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management Science and Operations Research

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