Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak

Yeunjae Lee, Weiting Tao, Jo Yun Queenie Li, Ruoyu Sun

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose: This study aims to examine the effects of diversity-oriented leadership and strategic internal communication on employees’ knowledge-sharing behavior during a crisis situation, coronavirus (COVID-19) outbreak in particular. Integrating knowledge sharing research with internal crisis communication literature as well as self-determination theory, the mediating roles of employees’ intrinsic needs satisfaction are also identified. Design/methodology/approach: An online survey was conducted with 490 full-time employees in the USA across industry sectors during the COVID-19 outbreak. Findings: Results suggest that diversity-oriented leadership contributes to transparent internal communication during a crisis and increases employees’ satisfaction of autonomy, competence and relatedness needs. Transparent internal communication also increases employees’ intrinsic needs satisfaction, which in turn fosters their job engagement and knowledge-sharing behavior during the crisis. Originality/value: This study is one of the earliest studies to demonstrate the effectiveness of diversity-oriented leadership and strategic internal crisis communication in enhancing employees’ knowledge-sharing behavior, especially in the context of COVID-19.

Original languageEnglish (US)
JournalJournal of Knowledge Management
DOIs
StateAccepted/In press - 2020

Keywords

  • Diversity-oriented leadership
  • Internal crisis communication
  • Intrinsic needs satisfaction
  • Job engagement
  • Knowledge sharing
  • Self-determination theory
  • Transparent internal communication

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation

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