Engineering healthcare as a service system

James M. Tien, Pascal Goldschmidt-Clermont

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Engineering has and will continue to have a critical impact on healthcare; the application of technology-based techniques to biological problems can be defined to be technobiology applications. This paper is primarily focused on applying the technobiology approach of systems engineering to the development of a healthcare service system that is both integrated and adaptive. In general, healthcare services are carried out with knowledge-intensive agents or components which work together as providers and consumers to create or co-produce value. Indeed, the engineering design of a healthcare system must recognize the fact that it is actually a complex integration of human-centered activities that is increasingly dependent on information technology and knowledge. Like any service system, healthcare can be considered to be a combination or recombination of three essential components - people (characterized by behaviors, values, knowledge, etc.), processes (characterized by collaboration, customization, etc.) and products (characterized by software, hardware, infrastructures, etc.). Thus, a healthcare system is an integrated and adaptive set of people, processes and products. It is, in essence, a system of systems which objectives are to enhance its efficiency (leading to greater interdependency) and effectiveness (leading to improved health). Integration occurs over the physical, temporal, organizational and functional dimensions, while adaptation occurs over the monitoring, feedback, cybernetic and learning dimensions. In sum, such service systems as healthcare are indeed complex, especially due to the uncertainties associated with the human-centered aspects of these systems. Moreover, the system complexities can only be dealt with methods that enhance system integration and adaptation.

Original languageEnglish
Title of host publicationStudies in Health Technology and Informatics
Pages277-297
Number of pages21
Volume153
DOIs
StatePublished - Jul 20 2010
Externally publishedYes

Fingerprint

Delivery of Health Care
Cybernetics
Systems engineering
Information technology
Health
Feedback
Hardware
Monitoring
Systems Integration
Technology
Human Activities
Genetic Recombination
Uncertainty
Software
Efficiency
System of systems

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management

Cite this

Tien, J. M., & Goldschmidt-Clermont, P. (2010). Engineering healthcare as a service system. In Studies in Health Technology and Informatics (Vol. 153, pp. 277-297) https://doi.org/10.3233/978-1-60750-533-4-277

Engineering healthcare as a service system. / Tien, James M.; Goldschmidt-Clermont, Pascal.

Studies in Health Technology and Informatics. Vol. 153 2010. p. 277-297.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Tien, JM & Goldschmidt-Clermont, P 2010, Engineering healthcare as a service system. in Studies in Health Technology and Informatics. vol. 153, pp. 277-297. https://doi.org/10.3233/978-1-60750-533-4-277
Tien JM, Goldschmidt-Clermont P. Engineering healthcare as a service system. In Studies in Health Technology and Informatics. Vol. 153. 2010. p. 277-297 https://doi.org/10.3233/978-1-60750-533-4-277
Tien, James M. ; Goldschmidt-Clermont, Pascal. / Engineering healthcare as a service system. Studies in Health Technology and Informatics. Vol. 153 2010. pp. 277-297
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