End-user satisfaction of data base management systems

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


This study analyzes the influence of Data Base Management Systems (DBMS) on overall end-user satisfaction. The variables, user expectations, mainframe, and using data base management systems (DBMS)arefound to be the most significant variables affecting overall satisfaction, whereas, the variables, number of user responses and minio computer systems (as the type of installation) have the least significant effect in the user satisfaction model. An interactive expert system (ES)for DBMS is designed, developed and demonstrated in this study. The implications for improvements in DBMS by updates to a database are discussed and analyzed.

Original languageEnglish (US)
Pages (from-to)17-27
Number of pages11
JournalData Base for Advances in Information Systems
Issue number2
StatePublished - Dec 1 1986

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Networks and Communications


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