End-user satisfaction of data base management systems: An empirical assessment of mainframe, mini and micro computer-based systems using an interactive model

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Abstract

This study analyzes the influence of Data Base Management Systems (DBMS) on overall end-user satisfaction. The variables, user expectations, mainframe, and using data base management systems (DBMS)arefound to be the most significant variables affecting overall satisfaction, whereas, the variables, number of user responses and minio computer systems (as the type of installation) have the least significant effect in the user satisfaction model. An interactive expert system (ES)for DBMS is designed, developed and demonstrated in this study. The implications for improvements in DBMS by updates to a database are discussed and analyzed.

Original languageEnglish (US)
Pages (from-to)17-27
Number of pages11
JournalACM SIGMIS Database
Volume17
Issue number2
DOIs
StatePublished - Jan 1 1986

Fingerprint

Expert systems
Computer systems
Microcomputer
User satisfaction
End users
Database management systems
User expectations
Data base
Expert system

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Networks and Communications

Cite this

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abstract = "This study analyzes the influence of Data Base Management Systems (DBMS) on overall end-user satisfaction. The variables, user expectations, mainframe, and using data base management systems (DBMS)arefound to be the most significant variables affecting overall satisfaction, whereas, the variables, number of user responses and minio computer systems (as the type of installation) have the least significant effect in the user satisfaction model. An interactive expert system (ES)for DBMS is designed, developed and demonstrated in this study. The implications for improvements in DBMS by updates to a database are discussed and analyzed.",
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