Enabling the enabler: Information technology and the services sector

Stephen J. Murrell; Daniel Berg; Norman G. Einspruch

doi:10.1109/ICSSSM.2008.4598511

Enabling the enabler: Information technology and the services sector

Stephen J. Murrell, Daniel Berg, Norman G. Einspruch

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The Services Sector, providing eighty percent of domestic employment and GDP, has sustained dramatic growth in size and significance in the last three decades. This growth has in major part been enabled by application of the Information Technology (IT) discipline. Data Surface Mining (DSM) was applied to a recent compilation of 100 major IT companies. It was found that approximately half of these companies, the enablers, are themselves in the Goods Sector. As such, the Goods Sector is a major enabler of the Services Sector.

Original language	English (US)
Title of host publication	5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08
DOIs	https://doi.org/10.1109/ICSSSM.2008.4598511
State	Published - Sep 26 2008
Externally published	Yes
Event	5th International Conference on Service Systems and Service Management, ICSSSM'08 - Melbourne, Australia Duration: Jun 30 2008 → Jul 2 2008

Publication series

Name	5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08

Other

Other	5th International Conference on Service Systems and Service Management, ICSSSM'08
Country	Australia
City	Melbourne
Period	6/30/08 → 7/2/08

Keywords

Goods sector
Information technology
Services sector
Technology management

ASJC Scopus subject areas

Computer Networks and Communications
Control and Systems Engineering

Access to Document

10.1109/ICSSSM.2008.4598511

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Cite this

Murrell, S. J., Berg, D., & Einspruch, N. G. (2008). Enabling the enabler: Information technology and the services sector. In 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08 [4598511] (5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08). https://doi.org/10.1109/ICSSSM.2008.4598511

Enabling the enabler : Information technology and the services sector. / Murrell, Stephen J.; Berg, Daniel; Einspruch, Norman G.

5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08. 2008. 4598511 (5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Murrell, SJ, Berg, D & Einspruch, NG 2008, Enabling the enabler: Information technology and the services sector. in 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08., 4598511, 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08, 5th International Conference on Service Systems and Service Management, ICSSSM'08, Melbourne, Australia, 6/30/08. https://doi.org/10.1109/ICSSSM.2008.4598511

Murrell SJ, Berg D, Einspruch NG. Enabling the enabler: Information technology and the services sector. In 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08. 2008. 4598511. (5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08). https://doi.org/10.1109/ICSSSM.2008.4598511

Murrell, Stephen J. ; Berg, Daniel ; Einspruch, Norman G. / Enabling the enabler : Information technology and the services sector. 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08. 2008. (5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08).

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