Enabling the enabler: Information technology and the services sector

Stephen J. Murrell, Daniel Berg, Norman G. Einspruch

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The Services Sector, providing eighty percent of domestic employment and GDP, has sustained dramatic growth in size and significance in the last three decades. This growth has in major part been enabled by application of the Information Technology (IT) discipline. Data Surface Mining (DSM) was applied to a recent compilation of 100 major IT companies. It was found that approximately half of these companies, the enablers, are themselves in the Goods Sector. As such, the Goods Sector is a major enabler of the Services Sector.

Original languageEnglish (US)
Title of host publication5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08
DOIs
StatePublished - Sep 26 2008
Externally publishedYes
Event5th International Conference on Service Systems and Service Management, ICSSSM'08 - Melbourne, Australia
Duration: Jun 30 2008Jul 2 2008

Publication series

Name5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08

Other

Other5th International Conference on Service Systems and Service Management, ICSSSM'08
CountryAustralia
CityMelbourne
Period6/30/087/2/08

Keywords

  • Goods sector
  • Information technology
  • Services sector
  • Technology management

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Control and Systems Engineering

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  • Cite this

    Murrell, S. J., Berg, D., & Einspruch, N. G. (2008). Enabling the enabler: Information technology and the services sector. In 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08 [4598511] (5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08). https://doi.org/10.1109/ICSSSM.2008.4598511