TY - JOUR
T1 - Employee coping with organizational change in the face of a pandemic
T2 - The role of transparent internal communication
AU - Li, Jo Yun
AU - Sun, Ruoyu
AU - Tao, Weiting
AU - Lee, Yeunjae
N1 - Publisher Copyright:
© 2020 Elsevier Inc.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2021/3
Y1 - 2021/3
N2 - The COVID-19 pandemic has caused many businesses and organizations to implement changes to manage operational and economic challenges. Understanding how employees manage such changes during the process is critical to the success of organizations. Integrating the literature from transparent internal communication, the transactional theory of stress and coping, and organizational change research, this study proposes a theoretical model to understand the role of internal communication and its effects on employees’ management of organizational change. An online survey was conducted with 490 full-time employees in the U.S. during the second and third weeks of April 2020. The findings of this study demonstrate that transparent internal communication can help encourage problem-focused control coping, reduce uncertainty, and foster employee-organization relationships during organizational change. Theoretical and practical implications are discussed.
AB - The COVID-19 pandemic has caused many businesses and organizations to implement changes to manage operational and economic challenges. Understanding how employees manage such changes during the process is critical to the success of organizations. Integrating the literature from transparent internal communication, the transactional theory of stress and coping, and organizational change research, this study proposes a theoretical model to understand the role of internal communication and its effects on employees’ management of organizational change. An online survey was conducted with 490 full-time employees in the U.S. during the second and third weeks of April 2020. The findings of this study demonstrate that transparent internal communication can help encourage problem-focused control coping, reduce uncertainty, and foster employee-organization relationships during organizational change. Theoretical and practical implications are discussed.
KW - Change communication
KW - Coping
KW - Employee-Organization-Relationship
KW - Internal communication
KW - Uncertainty reduction
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U2 - 10.1016/j.pubrev.2020.101984
DO - 10.1016/j.pubrev.2020.101984
M3 - Article
AN - SCOPUS:85097745982
VL - 47
JO - Public Relations Review
JF - Public Relations Review
SN - 0363-8111
IS - 1
M1 - 101984
ER -