EFFECTS OF SOURCES OF APPLICATIONS PROGRAMS ON USER SATISFACTION: AN EMPIRICAL STUDY OF MICRO, MINI & MAINFRAME COMPUTERS USING AN INTERACTIVE ARTIFICIAL INTELLIGENCE EXPERT-SYSTEM.

Research output: Contribution to journalArticle

Abstract

This study analyses the influence of sources of applications programs (SAP) on overall computer user satisfaction as determined by multiple regression. The variables, proprietary software packages, vendor customized application programs, and average system, life in months are found to be the most significant variables affecting overall satisfaction whereas, the variables, ready made vendor programs, minicomputer systems, and in house personnel applications have the least significant effect on user satisfaction. An interactive expert system (ES) for SAP is designed, developed and demonstrated. The application of such an ES is explained along with the use of artificial intelligence (AI) techniques and telecommunication networks. The implications for improvements in SAP by updates to an AI data base are discussed.

Original languageEnglish (US)
Pages (from-to)75-96
Number of pages22
JournalCybernetica
Volume30
Issue number1
StatePublished - Dec 1 1987

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Human-Computer Interaction

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