E-services - A framework for growth

Jagdish N. Sheth, Arun Sharma

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Scopus citations


Businesses are undergoing a paradigmatic shift as they are moving from the logic of exchange of goods, which usually are manufactured output, to one in which service provision rather than goods is fundamental to economic exchange. The key assets in the context of the emerging paradigm of business are interactivity, connectivity, uncovering customer needs and providing customized offerings. As a platform, E-services can provide these functionality for firms. The growth of e-services is expected to be dramatic due to both, the emerging paradigm of business as well the universality of the Internet. This paper provides a framework for analyzing e-services.

Original languageEnglish (US)
Title of host publicationE-Services
Subtitle of host publicationOpportunities and Threats
Number of pages6
ISBN (Print)9783835008014
StatePublished - Dec 1 2007


  • E-Services
  • Framework
  • Paradigm Shift

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)


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