Design and development of a digital error reporting system for a rural nursing home

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Error reporting systems are traditionally facilitated through completion of paper forms. These forms are largely flawed in design and usability. Use of digital reporting forms may be advantageous in reducing data entry errors, minimizing documentation time, and collecting consistent data items. This case study is a site-specific exploration of error reporting systems for a rural nursing home. A comparative evaluation was conducted of the nursing home's existing narrative, paper form against a newly developed, digital interface. Empirical results showed no overall difference in performance between the interfaces. Expected performance gains may have been offset by the novelty of the digital interface and user familiarity with the existing paper forms. There were, however, differences in user preference, with the digital interface significantly preferred. Furthermore, data entry of accident and near miss information into computer systems was projected to streamline data collection and analysis.

Original languageEnglish (US)
Title of host publicationCases on Usability Engineering: Design and Development of Digital Products
PublisherIGI Global
Pages255-269
Number of pages15
ISBN (Print)9781466640474, 1466640464, 9781466640467
DOIs
StatePublished - May 31 2013
Externally publishedYes

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ASJC Scopus subject areas

  • Computer Science(all)
  • Engineering(all)

Cite this

Millet, B. (2013). Design and development of a digital error reporting system for a rural nursing home. In Cases on Usability Engineering: Design and Development of Digital Products (pp. 255-269). IGI Global. https://doi.org/10.4018/978-1-4666-4046-7.ch011