Demographics, attitudes, and technology readiness: A cross-cultural analysis and model validation

José I. Rojas-Méndez, Ananthanarayanan Parasuraman, Nicolas Papadopoulos

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to test the cross-cultural validity of the Technology Readiness Index (TRI) (Parasuraman, 2000) and explore how demographics and attitudinal variables may help to explain adoption and use of technology-based products and services. Design/methodology/approach: The study is based on surveys conducted with probabilistic samples from two culturally distant countries, the USA and Chile. Findings: Results support the TRI’s cross-cultural validity. They also suggest that demographic variables do matter when explaining people’s willingness to adopt new technology, with education being the most consistent predictor. Moreover, some of the findings seem to challenge the attitude-behavior consistency implied by conventional theory – while attitudinal variables are better predictors of pro-technological behavior in the USA, with technology-related insecurity being the most important of four attitudinal dimensions included in the analysis, demographic variables perform as better predictors in Chile, with educational level outperforming age and gender. Originality/value: This is the first-ever cross-cultural test of the TRI using actual consumer samples from two culturally very different countries.

Original languageEnglish (US)
Pages (from-to)18-39
Number of pages22
JournalMarketing Intelligence and Planning
Volume35
Issue number1
DOIs
StatePublished - 2017

Fingerprint

Predictors
Model validation
Cross-cultural analysis
Technology readiness
Demographics
Demographic variables
Chile
Educational level
Education
Willingness
Design methodology

Keywords

  • Consumer attitudes
  • Consumer behaviour
  • Cross-cultural research
  • Demographics
  • Technological innovation

ASJC Scopus subject areas

  • Marketing

Cite this

Demographics, attitudes, and technology readiness : A cross-cultural analysis and model validation. / Rojas-Méndez, José I.; Parasuraman, Ananthanarayanan; Papadopoulos, Nicolas.

In: Marketing Intelligence and Planning, Vol. 35, No. 1, 2017, p. 18-39.

Research output: Contribution to journalArticle

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