Creating integrative solutions in conflict episodes

Lisa McNary, Howard Gitlow

Research output: Contribution to journalArticle

2 Scopus citations

Abstract

This article analyzes the conflict management literature and presents an operational enhancement to the construction of an integrative solution during a conflict episode. It does this by redefining stakeholder aims and/or belief systems with respect to a conflict.

Original languageEnglish (US)
Pages (from-to)579-586
Number of pages8
JournalQuality Engineering
Volume14
Issue number4
DOIs
StatePublished - Jun 1 2002

Keywords

  • Collaborative
  • Conflict management
  • Deming
  • Distributive
  • Integrative
  • Model

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Industrial and Manufacturing Engineering

Cite this