Creating a total quality health care environment

Research output: Contribution to journalArticlepeer-review

28 Scopus citations


Until recently, health professionals lacked incentives to integrate internal management processes, depending instead on external quality assurance and regulatory standards. Competitive markets and increased regulatory pressures now encourage managers to reorient systems from a cost-driven reimbursement approach to the implementation of Total Quality Care as a management strategy.

Original languageEnglish (US)
Pages (from-to)9-20
Number of pages12
JournalHealth Care Management Review
Issue number2
StatePublished - Jan 1 1991

ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management

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