Corporate Reputation Measurement and Evaluation

Don W. Stacks, Melissa D. Dodd, Linjuan Rita Men

Research output: Chapter in Book/Report/Conference proceedingChapter

14 Scopus citations

Abstract

This chapter reviews previous evaluation methods and advances a public relations/corporate communications model that focuses on reputational outcomes associated with both subjective and objective measures and statistical models. However, it should be noted that much of the quantitative research done on reputation is atheoretical and inductive, rather than deductive and based on established models of reputational change. Taking a best practices approach to reputation suggests that research should center on both objective (financial) and subjective (nonfinancial or "soft") variables to produce reliable and valid evaluation based on rigorous methodological and statistical testing.

Original languageEnglish (US)
Title of host publicationThe Handbook of Communication and Corporate Reputation
PublisherBlackwell Publishing Ltd
Pages559-573
Number of pages15
ISBN (Print)9780470670989
DOIs
StatePublished - Apr 4 2013

Keywords

  • Corporate communications model
  • Corporate reputation measurement
  • Evaluation methods
  • Reputational change
  • Reputational outcomes

ASJC Scopus subject areas

  • Social Sciences(all)

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    Stacks, D. W., Dodd, M. D., & Men, L. R. (2013). Corporate Reputation Measurement and Evaluation. In The Handbook of Communication and Corporate Reputation (pp. 559-573). Blackwell Publishing Ltd. https://doi.org/10.1002/9781118335529.ch44