Coping with workplace racial discrimination: The role of internal communication

Jo Yun Li, Yeunaje Lee, Shiyun Tian, Wanhsiu Tsai

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

This study evaluates whether and how internal communication efforts are connected to racial minority employees’ coping strategies for workplace discrimination. Using a survey with 453 full-time employees, we found that racial minority employees were likely to choose emotion-focused rather than problem-focused coping strategies when experiencing discrimination at work, which in turn impacted the relational and behavioral employee outcomes. Transparent communication was found to reduce the negative impacts of discrimination experiences while increasing the motivation of adopting problem-focused approaches.

Original languageEnglish (US)
Article number102089
JournalPublic Relations Review
Volume47
Issue number4
DOIs
StatePublished - Nov 2021

Keywords

  • Coping strategy for discrimination
  • Employee-organization relationship
  • Megaphoning
  • Transparent communication
  • Workplace discrimination

ASJC Scopus subject areas

  • Communication
  • Organizational Behavior and Human Resource Management
  • Marketing

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