Choice Matters

How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)

Gordon Moore, John Quelch, Emily Boudreau

Research output: Book/ReportBook

Abstract

The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand. The differences between healthcare and other consumer-driven markets. What factors are most important for consumers in seeking care providers. How consumers make decisions about healthcare. The system-wide effects of increased consumer choice in healthcare. The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.

Original languageEnglish (US)
PublisherOxford University Press
Number of pages252
ISBN (Print)9780190886134
StatePublished - Jul 19 2018

Fingerprint

Delivery of Health Care
Occupational Health Physicians
Health Care Sector
Public Policy
Music
Insurance
Health Personnel
Medicine
Organizations

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Choice Matters : How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care). / Moore, Gordon; Quelch, John; Boudreau, Emily.

Oxford University Press, 2018. 252 p.

Research output: Book/ReportBook

@book{7ac522145ca041779d3b64229bd83417,
title = "Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)",
abstract = "The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand. The differences between healthcare and other consumer-driven markets. What factors are most important for consumers in seeking care providers. How consumers make decisions about healthcare. The system-wide effects of increased consumer choice in healthcare. The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.",
author = "Gordon Moore and John Quelch and Emily Boudreau",
year = "2018",
month = "7",
day = "19",
language = "English (US)",
isbn = "9780190886134",
publisher = "Oxford University Press",
address = "United States",

}

TY - BOOK

T1 - Choice Matters

T2 - How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)

AU - Moore, Gordon

AU - Quelch, John

AU - Boudreau, Emily

PY - 2018/7/19

Y1 - 2018/7/19

N2 - The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand. The differences between healthcare and other consumer-driven markets. What factors are most important for consumers in seeking care providers. How consumers make decisions about healthcare. The system-wide effects of increased consumer choice in healthcare. The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.

AB - The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand. The differences between healthcare and other consumer-driven markets. What factors are most important for consumers in seeking care providers. How consumers make decisions about healthcare. The system-wide effects of increased consumer choice in healthcare. The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.

UR - http://www.scopus.com/inward/record.url?scp=85059391545&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85059391545&partnerID=8YFLogxK

M3 - Book

SN - 9780190886134

BT - Choice Matters

PB - Oxford University Press

ER -