There are many organizations which provide on-site services that must be scheduled on an ad hoc or real-time basis. Increasingly, the dispatch or communication centers in these organizations are installing online, computer-aided dispatch (CAD) systems. Given timely information regarding the state of the system (e. g. , how many response units are busy, how many calls are in queue awaiting service), together with appropriate assumptions concerning the call arrival and service patterns, a model-based, response time algorithm could be developed and coded in a CAD system. Such a computer-assisted response time (CART) algorithm is developed herein. The algorithm can be straightforwardly implemented in an existing CAD system, and would support the call-taker in making an appropriate decision regarding the response time to each call for service.
|Title of host publication||Unknown Host Publication Title|
|Place of Publication||New York, NY, USA|
|Number of pages||6|
|State||Published - Dec 1 1985|
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