CART: A DECISION SUPPORT MODEL FOR ESTIMATING CONDITIONAL RESPONSE TIMES.

James M. Tien, Chai Yi Chou

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

There are many organizations which provide on-site services that must be scheduled on an ad hoc or real-time basis. Increasingly, the dispatch or communication centers in these organizations are installing online, computer-aided dispatch (CAD) systems. Given timely information regarding the state of the system (e. g. , how many response units are busy, how many calls are in queue awaiting service), together with appropriate assumptions concerning the call arrival and service patterns, a model-based, response time algorithm could be developed and coded in a CAD system. Such a computer-assisted response time (CART) algorithm is developed herein. The algorithm can be straightforwardly implemented in an existing CAD system, and would support the call-taker in making an appropriate decision regarding the response time to each call for service.

Original languageEnglish
Title of host publicationUnknown Host Publication Title
Place of PublicationNew York, NY, USA
PublisherIEEE
Pages259-264
Number of pages6
StatePublished - Dec 1 1985
Externally publishedYes

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ASJC Scopus subject areas

  • Engineering(all)

Cite this

Tien, J. M., & Chou, C. Y. (1985). CART: A DECISION SUPPORT MODEL FOR ESTIMATING CONDITIONAL RESPONSE TIMES. In Unknown Host Publication Title (pp. 259-264). IEEE.