Best companies to work for and technology management in the service sector

Daniel Berg, Norman G. Einspruch

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Each year, FORTUNE undertakes a study aimed at identifying the 100 best companies to work for. The results of the FORTUNE survey for the period 1998 to 2005 were further examined. Using a technique called "Data Surface Mining" (DSM), these previously published data were analyzed to characterize the similarities and differences between the Goods and Service Sectors; the results of the analyses are presented herein. In addition, the issues of technology management especially relevant to the Service Sector are presented. These issues are of critical importance in light of the fact that the Service Sector represents 80% (GDP and/or employment) of the United States economy and are of increasing importance in the global economy. It is also important to note that technology management in the Service Sector has not to date been given proportionate attention in the academic literature.

Original languageEnglish (US)
Title of host publicationProceedings - ICSSSM'06
Subtitle of host publication2006 International Conference on Service Systems and Service Management
PublisherIEEE Computer Society
Pages78-84
Number of pages7
ISBN (Print)1424404517, 9781424404513
DOIs
StatePublished - Jan 1 2006
Externally publishedYes
EventICSSSM'06: 2006 International Conference on Service Systems and Service Management - Troyes, France
Duration: Oct 25 2006Oct 27 2006

Publication series

NameProceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management
Volume1

Other

OtherICSSSM'06: 2006 International Conference on Service Systems and Service Management
CountryFrance
CityTroyes
Period10/25/0610/27/06

Keywords

  • Best places to work
  • Goods sector
  • Service sector

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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  • Cite this

    Berg, D., & Einspruch, N. G. (2006). Best companies to work for and technology management in the service sector. In Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management (pp. 78-84). [4114412] (Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management; Vol. 1). IEEE Computer Society. https://doi.org/10.1109/ICSSSM.2006.320592