Audit trails of System Replacement (SR) and user satisfaction: An empirical study of Micro, Mini and Mainframe computers using a telecommunication Decision Support System (DSS) network

Avi Rushinek; Sara F. Rushinek

doi:10.1016/0360-8352(87)90001-5

Audit trails of System Replacement (SR) and user satisfaction: An empirical study of Micro, Mini and Mainframe computers using a telecommunication Decision Support System (DSS) network

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Abstract

This study analyzes the influence of System Replacement (SR) on overall computer user satisfaction. The following are found to be the most significant variables effecting overall satisfaction: System Replacement and User Responses. The Average Life in Months has the least significant effect in the user satisfaction model. An interactive Decision Support System (DSS) for SR is designed, developed and demonstrated in this study. The application of such a DSS is explained along with the use of telecommunication networks. The implications for improvements in SR by updates to a DSS data base are discussed and analyzed.

Original language	English (US)
Pages (from-to)	77-90
Number of pages	14
Journal	Computers and Industrial Engineering
Volume	12
Issue number	2
DOIs	https://doi.org/10.1016/0360-8352(87)90001-5
State	Published - 1987

ASJC Scopus subject areas

Computer Science(all)
Engineering(all)

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abstract = "This study analyzes the influence of System Replacement (SR) on overall computer user satisfaction. The following are found to be the most significant variables effecting overall satisfaction: System Replacement and User Responses. The Average Life in Months has the least significant effect in the user satisfaction model. An interactive Decision Support System (DSS) for SR is designed, developed and demonstrated in this study. The application of such a DSS is explained along with the use of telecommunication networks. The implications for improvements in SR by updates to a DSS data base are discussed and analyzed.",

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AB - This study analyzes the influence of System Replacement (SR) on overall computer user satisfaction. The following are found to be the most significant variables effecting overall satisfaction: System Replacement and User Responses. The Average Life in Months has the least significant effect in the user satisfaction model. An interactive Decision Support System (DSS) for SR is designed, developed and demonstrated in this study. The application of such a DSS is explained along with the use of telecommunication networks. The implications for improvements in SR by updates to a DSS data base are discussed and analyzed.

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Audit trails of System Replacement (SR) and user satisfaction: An empirical study of Micro, Mini and Mainframe computers using a telecommunication Decision Support System (DSS) network

Abstract

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