Audit trails of System Replacement (SR) and user satisfaction: An empirical study of Micro, Mini and Mainframe computers using a telecommunication Decision Support System (DSS) network

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Abstract

This study analyzes the influence of System Replacement (SR) on overall computer user satisfaction. The following are found to be the most significant variables effecting overall satisfaction: System Replacement and User Responses. The Average Life in Months has the least significant effect in the user satisfaction model. An interactive Decision Support System (DSS) for SR is designed, developed and demonstrated in this study. The application of such a DSS is explained along with the use of telecommunication networks. The implications for improvements in SR by updates to a DSS data base are discussed and analyzed.

Original languageEnglish (US)
Pages (from-to)77-90
Number of pages14
JournalComputers and Industrial Engineering
Volume12
Issue number2
DOIs
StatePublished - Jan 1 1987

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ASJC Scopus subject areas

  • Computer Science(all)
  • Engineering(all)

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