The authors analyze the impact of system ratings (SR) on overall end user satisfaction. The variables ease of operation, reliability of computer, and reliability of peripherals are found to be the most significant variables affecting overall satisfaction, whereas the variables average system life in months and the minicomputer system (as the type of installation) have the least significant effect in the user satisfaction model.
|Original language||English (US)|
|Title of host publication||Unknown Host Publication Title|
|Number of pages||3|
|State||Published - Dec 1 1985|
ASJC Scopus subject areas