Application of TQM principles to the utilization management process.

J. B. Miller, M. S. Rose, Michael E Milakovich, E. J. Rosasco

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Application of the philosophy and principles of TQM and CQI to utilization management within an institution necessitates an in-depth review of the systems and processes of the flow of inpatients throughout their stay. This encompasses a total systems perspective, beginning with the admitting process and going through the discharge process. TQM and CQI philosophies identify that the most significant and costly inefficiencies are due to faulty systems and processes, not individuals. Applying this management strategy to a health care institution requires a detailed review and analysis of processes by which service is delivered and requires evaluation of the outcomes of patient care and patient satisfaction.

Original languageEnglish (US)
Pages (from-to)9-14
Number of pages6
JournalPhysician executive
Volume18
Issue number3
StatePublished - May 1992
Externally publishedYes

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Patient Satisfaction
Inpatients
Patient Care
Delivery of Health Care

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Application of TQM principles to the utilization management process. / Miller, J. B.; Rose, M. S.; Milakovich, Michael E; Rosasco, E. J.

In: Physician executive, Vol. 18, No. 3, 05.1992, p. 9-14.

Research output: Contribution to journalArticle

Miller, JB, Rose, MS, Milakovich, ME & Rosasco, EJ 1992, 'Application of TQM principles to the utilization management process.', Physician executive, vol. 18, no. 3, pp. 9-14.
Miller, J. B. ; Rose, M. S. ; Milakovich, Michael E ; Rosasco, E. J. / Application of TQM principles to the utilization management process. In: Physician executive. 1992 ; Vol. 18, No. 3. pp. 9-14.
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