Application of TQM principles to the utilization management process.

J. B. Miller, M. S. Rose, M. Milakovich, E. J. Rosasco

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


Application of the philosophy and principles of TQM and CQI to utilization management within an institution necessitates an in-depth review of the systems and processes of the flow of inpatients throughout their stay. This encompasses a total systems perspective, beginning with the admitting process and going through the discharge process. TQM and CQI philosophies identify that the most significant and costly inefficiencies are due to faulty systems and processes, not individuals. Applying this management strategy to a health care institution requires a detailed review and analysis of processes by which service is delivered and requires evaluation of the outcomes of patient care and patient satisfaction.

Original languageEnglish (US)
Pages (from-to)9-14
Number of pages6
JournalPhysician executive
Issue number3
StatePublished - May 1 1992
Externally publishedYes

ASJC Scopus subject areas

  • Medicine(all)


Dive into the research topics of 'Application of TQM principles to the utilization management process.'. Together they form a unique fingerprint.

Cite this