An Updated and Streamlined Technology Readiness Index: TRI 2.0

A. Parasuraman, Charles L. Colby

Research output: Contribution to journalArticlepeer-review

254 Scopus citations


The Technology Readiness Index (TRI), a 36-item scale to measure people’s propensity to embrace and use cutting-edge technologies, was published in the Journal of Service Research over a decade ago. Researchers have since used it in a variety of contexts in over two dozen countries. Meanwhile, several revolutionary technologies (mobile commerce, social media, and cloud computing) that were in their infancy just a decade ago are now pervasive and significantly impacting people’s lives. Based on insights from extensive experience with the TRI and given the significant changes in the technology landscape, the authors undertook a two-phase research project to update and streamline the TRI. After providing a brief overview of technology readiness and the original TRI, this article (a) describes the multiple research stages and analyses that produced TRI 2.0, a 16-item scale; (b) compares TRI 2.0 with the original TRI in terms of content, structure, and psychometric properties; and (c) demonstrates TRI 2.0’s reliability, validity, and usefulness as a customer segmentation tool. The article concludes with potential applications of TRI 2.0 and directions for future research.

Original languageEnglish (US)
Pages (from-to)59-74
Number of pages16
JournalJournal of Service Research
Issue number1
StatePublished - Feb 19 2015


  • TR-based segments
  • TRI
  • technology adoption
  • technology readiness
  • technology use

ASJC Scopus subject areas

  • Information Systems
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management


Dive into the research topics of 'An Updated and Streamlined Technology Readiness Index: TRI 2.0'. Together they form a unique fingerprint.

Cite this