An operations-oriented approach to decision support system

James M. Tien, Margaret M. Croke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

An argument for an operations-oriented, as opposed to management-oriented, approach to information systems design in public organizations is presented. It is demonstrated through empirical evidence that the resulting operations information systems can both support the activities of the operating staff and meet the management needs of the administrative staff, whereas the traditional management information system can at best meet the needs of the administrative staff. The two approaches and their respective systems are compared in terms of a range of system issues, including system focus, requirements, input, output, users, flexibility, and scope.

Original languageEnglish (US)
Title of host publicationProceedings of the IEEE International Conference on Systems, Man and Cybernetics
PublisherPubl by IEEE
Pages909-914
Number of pages6
ISBN (Print)0879425970
StatePublished - Nov 1 1990
Externally publishedYes
Event1990 IEEE International Conference on Systems, Man, and Cybernetics - Los Angeles, CA, USA
Duration: Nov 4 1990Nov 7 1990

Publication series

NameProceedings of the IEEE International Conference on Systems, Man and Cybernetics
ISSN (Print)0884-3627

Other

Other1990 IEEE International Conference on Systems, Man, and Cybernetics
CityLos Angeles, CA, USA
Period11/4/9011/7/90

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Hardware and Architecture

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  • Cite this

    Tien, J. M., & Croke, M. M. (1990). An operations-oriented approach to decision support system. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics (pp. 909-914). (Proceedings of the IEEE International Conference on Systems, Man and Cybernetics). Publ by IEEE.