An evaluation of performance by older persons on a simulated telecommuting task

Joseph Sharit, Sara J Czaja, Mario Hernandez, Yulong Yang, Dolores Perdomo, John E Lewis, Chin Chin Lee, Sankaran Nair

Research output: Contribution to journalArticle

34 Citations (Scopus)

Abstract

Telecommuting work represents a strategy for managing the growing number of older people in the workforce. This study involved a simulated customer service telecommuting task that used e-mail to answer customer queries about media-related products and company policies. Participants included 27 "younger" older adults (50-65 years) and 25 "older" older adults (66-80 years). The participants performed the task for two 2-hr sessions a day over 4 consecutive days. Although both age groups showed significant improvement across sessions on many of the performance criteria, in general the improvements were more marked for the older age-group participants. However, the participants from both age groups had difficulty meeting some of the task performance requirements. These results are discussed in terms of training strategies for older workers.

Original languageEnglish
JournalJournals of Gerontology - Series B Psychological Sciences and Social Sciences
Volume59
Issue number6
StatePublished - Nov 1 2004

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telecommuting
Age Groups
age group
evaluation
performance
product policy
customer
company policy
Postal Service
Task Performance and Analysis
Young Adult
e-mail
worker

ASJC Scopus subject areas

  • Geriatrics and Gerontology
  • Aging
  • Psychology(all)

Cite this

An evaluation of performance by older persons on a simulated telecommuting task. / Sharit, Joseph; Czaja, Sara J; Hernandez, Mario; Yang, Yulong; Perdomo, Dolores; Lewis, John E; Lee, Chin Chin; Nair, Sankaran.

In: Journals of Gerontology - Series B Psychological Sciences and Social Sciences, Vol. 59, No. 6, 01.11.2004.

Research output: Contribution to journalArticle

Sharit, Joseph ; Czaja, Sara J ; Hernandez, Mario ; Yang, Yulong ; Perdomo, Dolores ; Lewis, John E ; Lee, Chin Chin ; Nair, Sankaran. / An evaluation of performance by older persons on a simulated telecommuting task. In: Journals of Gerontology - Series B Psychological Sciences and Social Sciences. 2004 ; Vol. 59, No. 6.
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