An evaluation of performance by older persons on a simulated telecommuting task

Joseph Sharit, Sara J. Czaja, Mario Hernandez, Yulong Yang, Dolores Perdomo, John E. Lewis, Chin Chin Lee, Sankaran Nair

Research output: Contribution to journalArticle

34 Scopus citations

Abstract

Telecommuting work represents a strategy for managing the growing number of older people in the workforce. This study involved a simulated customer service telecommuting task that used e-mail to answer customer queries about media-related products and company policies. Participants included 27 "younger" older adults (50-65 years) and 25 "older" older adults (66-80 years). The participants performed the task for two 2-hr sessions a day over 4 consecutive days. Although both age groups showed significant improvement across sessions on many of the performance criteria, in general the improvements were more marked for the older age-group participants. However, the participants from both age groups had difficulty meeting some of the task performance requirements. These results are discussed in terms of training strategies for older workers.

Original languageEnglish (US)
Pages (from-to)P305-P316
JournalJournals of Gerontology - Series B Psychological Sciences and Social Sciences
Volume59
Issue number6
DOIs
StatePublished - Nov 2004

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ASJC Scopus subject areas

  • Health(social science)
  • Sociology and Political Science
  • Life-span and Life-course Studies

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