Agent-mediated knowledge sharing for intelligent services management

Michael F. Nowlan, M. Brian Blake

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


For service-oriented architectures that span multiple businesses, organizations must transfer information back-and-forth about their available services. Because of the potential large volume, it is unreasonable and impractical to expect human practitioners to handle the scale of interactions desired and/or required on a continual basis. Intelligent agents offer the adaptability and flexibility to handle the knowledge transfer that must occur in order to share service offerings. Effectively transferring service-oriented information in this domain requires autonomous systems that adapt to heterogeneous environments. This work introduces an architecture and specialized communication procedures designed for this sort of knowledge sharing environment. We show that these procedures perform reasonably when evaluated with current agent communication technologies.

Original languageEnglish (US)
Pages (from-to)411-421
Number of pages11
JournalInformation Systems Frontiers
Issue number4
StatePublished - Sep 2007
Externally publishedYes


  • Agent communication
  • Collaboration
  • Management
  • Recommendation
  • Web services

ASJC Scopus subject areas

  • Information Systems
  • Theoretical Computer Science
  • Computational Theory and Mathematics


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