Accounting and billing software and user reactions: An interactive diagnostic audit trail

Avi Rushinek; Sara F. Rushinek

doi:10.1016/0378-7206(85)90023-0

Accounting and billing software and user reactions: An interactive diagnostic audit trail

Avi Rushinek, Sara F. Rushinek

Research output: Contribution to journal › Article › peer-review

12 Scopus citations

Abstract

The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT).

Original language	English (US)
Pages (from-to)	9-20
Number of pages	12
Journal	Information and Management
Volume	9
Issue number	1
DOIs	https://doi.org/10.1016/0378-7206(85)90023-0
State	Published - Aug 1985

Keywords

Accounting Software
Audit trails
Diagnostics
Interactive Online Systems
Maintenance
Micro
Reliability
System Costs
User Expectations
User Ratings Mini
User Reactions
User Satisfaction
and Mainframe Computer

ASJC Scopus subject areas

Management Information Systems
Information Systems
Information Systems and Management

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10.1016/0378-7206(85)90023-0

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title = "Accounting and billing software and user reactions: An interactive diagnostic audit trail",

abstract = "The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT).",

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year = "1985",

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AU - Rushinek, Sara F.

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AB - The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT).

KW - Accounting Software

KW - Audit trails

KW - Diagnostics

KW - Interactive Online Systems

KW - Maintenance

KW - Micro

KW - Reliability

KW - System Costs

KW - User Expectations

KW - User Ratings Mini

KW - User Reactions

KW - User Satisfaction

KW - and Mainframe Computer

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JF - Information and Management

SN - 0378-7206

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Accounting and billing software and user reactions: An interactive diagnostic audit trail

Abstract

Keywords

ASJC Scopus subject areas

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