Accounting and billing software and user reactions: An interactive diagnostic audit trail

Avi Rushinek, Sara F. Rushinek

Research output: Contribution to journal › Article

12 Scopus citations

Abstract

The selection of an accounting and billing software (ABS) system is a complicated process. The overall satisfaction derived from a system depends on many variables. This study analyzes the influence of ABS (predictor) variables on overall satisfaction. It confirms our hypotheses that ease of operation, computer reliability, and ease of programming are the major determinants of overall computer user satisfaction. These factors were used in the design of an ABS diagnostic system based on audit trails (DSAT).

Original languageEnglish (US)
Pages (from-to)9-20
Number of pages12
JournalInformation and Management
Volume9
Issue number1
DOIs
StatePublished - Aug 1985

Keywords

  • Accounting Software
  • Audit trails
  • Diagnostics
  • Interactive Online Systems
  • Maintenance
  • Micro
  • Reliability
  • System Costs
  • User Expectations
  • User Ratings Mini
  • User Reactions
  • User Satisfaction
  • and Mainframe Computer

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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