A framework for offshoring marketing processes in business-to-business marketing relationships

Arun Sharma, Gopalkrishnan R. Iyer, Nusser A. Raajpoot

Research output: Contribution to journalArticle

9 Scopus citations

Abstract

Outsourcing has been a prominent aspect of business strategies in the last three decades. Outsourcing of manufacturing processes is now complemented with outsourcing of various marketing process as well. More importantly, outsourcing to foreign locations - offshoring - has increased for marketing processes in recent years. In this context, the present paper develops a model that identifies the types of marketing interactions and processes that can be offshored in business-to-business markets. We suggest that the decision to offshore marketing processes and interactions depend upon the interaction process that is preferred and the importance of interaction process itself. Marketing interactions that are not critically important and/or those that can be performed through technology can be easily offshored. However, other marketing processes need to be examined in depth before being offshored. Implications for research and practice in the area of offshoring, as well as in the broader area of outsourcing, are also highlighted.

Original languageEnglish (US)
Pages (from-to)419-425
Number of pages7
JournalIndustrial Marketing Management
Volume38
Issue number4
DOIs
StatePublished - May 1 2009

Keywords

  • Business-to-business marketing
  • Marketing interactions
  • Offshoring risks and benefits
  • Outsourcing
  • Relationship management

ASJC Scopus subject areas

  • Marketing

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