A comparison of japanese total quality control and deming’s theory of management

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

This article critically contrasts two schools of thought on quality management: Japanese total quality control and Deming’s theory of management. An overview of each school of thought is presented in respect to definition of quality, purpose, structure, and intrinsic value. The differences between the two schools of thought are discussed in respect to five issues: Purpose and structure, role of com-petition as a motivational tool to achieve customer satisfaction, use of fear as a managerial tool, use of numeric targets as tools of management, and use of performance appraisal as a tool of management.

Original languageEnglish (US)
Pages (from-to)197-203
Number of pages7
JournalAmerican Statistician
Volume48
Issue number3
DOIs
StatePublished - Jan 1 1994

Fingerprint

Quality Control
Customer Satisfaction
Quality Management
Numerics
Target
Quality control
Total quality
Schools of thought

Keywords

  • Differences
  • Schools of thought

ASJC Scopus subject areas

  • Mathematics(all)
  • Statistics and Probability
  • Statistics, Probability and Uncertainty

Cite this

A comparison of japanese total quality control and deming’s theory of management. / Gitlow, Howard.

In: American Statistician, Vol. 48, No. 3, 01.01.1994, p. 197-203.

Research output: Contribution to journalArticle

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