Michael E Milakovich

Associate Professor

  • 121 Citations
1974 …2016
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Total Quality Management Medicine & Life Sciences
Resource Allocation Medicine & Life Sciences
quality assurance Social Sciences
War Crimes Medicine & Life Sciences
Delivery of Health Care Medicine & Life Sciences
Public Health Administration Medicine & Life Sciences
Innovation Engineering & Materials Science
management Social Sciences

Research Output 1974 2016

  • 121 Citations
  • 11 Article
  • 4 Conference contribution
  • 1 Book
  • 1 Chapter

Implementing TQM in local government: The leadership challenge

West, J., Berman, E. M. & Milakovich, M. E., Jan 1 2016, Local Government Management: Current Issues and Best Practices. Taylor and Francis, p. 329-340 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapter

quality assurance
leadership
fire department
personnel management
public transportation

Digital governance and collaborative strategies for improving service quality

Milakovich, M. E., 2014, KMIS 2014 - Proceedings of the International Conference on Knowledge Management and Information Sharing. INSTICC Press, p. 109-118 10 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Communication
Productivity
35 Citations (Scopus)
public service
new technology
information technology
governance
participation
7 Citations (Scopus)
management
performance
public service
public policy
reform model

Citizen relationship management and e- government

Larsen, B. & Milakovich, M. E., 2005, Lecture Notes in Computer Science. Wimmer, M. A., Traunmuller, R., Gronlund, A. & Andersen, K. V. (eds.). Vol. 3591. p. 57-68 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Public administration
Costs
Industry