Ananthanarayanan Parasuraman

Professor

  • 19891 Citations
1975 …2017
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Fingerprint Dive into the research topics where Ananthanarayanan Parasuraman is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

Social Sciences

customer
marketing
firm
innovation
call center
employee
assets
flight
tolerance
Values
social isolation
new technology
typology
medication
information technology
editor
career
electronics
management
psychometrics
evaluation
qualitative research
effects of technology
manager
education
graduate
quantitative research
contact

Engineering & Materials Science

Marketing
Industry
Hotels
Innovation
Personnel
Managers
Product development
Asset management
Information technology
Websites
Product design
Profitability
Lenses
Lead
Mathematical models
Recovery
Customer satisfaction
Purchasing
Taxonomies
Resource allocation

Business & Economics

Service quality
Marketing
Customer service
Conceptual framework
Services marketing
Technology readiness
Salespeople
Research agenda
Interaction
World Wide Web
Innovation
Managers
Service innovation
Service system
Retailers
Agenda
Customer expectations
Evaluation
Marketers
Productivity
Marketing research
Service design
Empirical study
Organizational culture
Web sites
New products
Propensity