Ananthanarayanan Parasuraman

Professor

  • 22148 Citations
1975 …2020

Research output per year

If you made any changes in Pure these will be visible here soon.

Fingerprint Dive into the research topics where Ananthanarayanan Parasuraman is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 2 Similar Profiles

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output

More than a feeling? Toward a theory of customer delight

Parasuraman, A., Ball, J., Aksoy, L., Keiningham, T. L. & Zaki, M., 2020, (Accepted/In press) In : Journal of Service Management.

Research output: Contribution to journalArticle

  • 2 Scopus citations

    Demographics, attitudes, and technology readiness: A cross-cultural analysis and model validation

    Rojas-Méndez, J. I., Parasuraman, A. & Papadopoulos, N., 2017, In : Marketing Intelligence and Planning. 35, 1, p. 18-39 22 p.

    Research output: Contribution to journalArticle

  • 23 Scopus citations

    The Future of Frontline Research: Invited Commentaries

    Rafaeli, A., Altman, D., Gremler, D. D., Huang, M. H., Grewal, D., Iyer, B., Parasuraman, A. & de Ruyter, K., Feb 1 2017, In : Journal of Service Research. 20, 1, p. 91-99 9 p.

    Research output: Contribution to journalArticle

  • 60 Scopus citations

    When Service Customers Do Not Consume in Isolation: A Typology of Customer Copresence Influence Modes (CCIMs)

    Colm, L., Ordanini, A. & Parasuraman, A., Aug 1 2017, In : Journal of Service Research. 20, 3, p. 223-239 17 p.

    Research output: Contribution to journalArticle

  • 25 Scopus citations

    Linking service design to value creation and service research

    Andreassen, T. W., Kristensson, P., Lervik-Olsen, L., Parasuraman, A., McColl-Kennedy, J. R., Edvardsson, B. & Colurcio, M., Mar 21 2016, In : Journal of Service Management. 27, 1, p. 21-29 9 p.

    Research output: Contribution to journalArticle

  • 52 Scopus citations